Frequently Asked Questions
Everything you need to know about your Moonboon experience, from shipping to sustainable style.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $100, while a flat rate of $7.50 applies to smaller orders.
What is your return policy?
We want you to love your Moonboon pieces. If you aren't satisfied, you can return unworn items with original tags attached within 30 days of delivery for a full refund or exchange.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. Our items generally follow standard US sizing, but if you are between sizes, we recommend sizing up for a more relaxed fit.
Are Moonboon garments sustainably made?
Yes, we prioritize ethical manufacturing and sustainable materials. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, produced in certified fair-trade facilities.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
Can I track my order once it has shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email notification with a tracking number and a link to monitor your package's journey.